Last updated: 3 August 2026
This Privacy Policy explains what information Fyrelo collects, why, and what control you have over it.
Account information: name, display name, email address, password (stored as a one-way hash), and optionally an avatar, bio, country, gender and date of birth. A date of birth is required to broadcast. If you sign in with Google, we receive your name, email address and profile picture from Google.
Activity: streams you broadcast, chat and direct messages you send (including voice notes, media and stickers), gifts sent and received, likes, calls and their duration, games you play and the amounts you stake, arcade credit you exchange in and out, referrals, your level and the coin transactions and payout requests on your account.
Purchases through agents: when you buy coins from an authorised Fyrelo agent, we record the coin amount and the sale against your account and the agent's. The cash side of that purchase (amount, currency, method) is recorded for accounting.
Technical data: device type, app version, IP address, and crash or diagnostic reports the app sends when something goes wrong — including error reports sent while the app is running. They may include recent app logs and are used only to fix defects.
Face presence. Broadcast time only counts toward rewards while a face is visible on camera. The check runs on the broadcaster's own device against the outgoing video frame; only a yes/no result reaches our servers. No face data is stored and nobody is identified by it.
Content safety. Live broadcasts are periodically and automatically scanned for content that violates our Terms (including nudity detection and an apparent-age estimate). Frames are analysed and not retained. Automated results above a high threshold can end a broadcast; borderline results go to a human moderator.
Chat screening. Messages in a stream's public chat are automatically screened for abuse. Direct messages are not scanned — a private conversation is private. In-app message translation runs on your own device.
To operate the service (deliver streams, messages, calls, games and gifts), to keep an accurate coin ledger, to process payouts, to run rewards and levels, to enforce our Terms and moderate content, to secure accounts, and to fix problems. We do not sell your personal information.
Live streams are public to Fyrelo users by design. Anything you broadcast, and messages you post in a stream's public chat, can be seen by others. When a viewer uses the unobstructed view, the picture is watermarked with that viewer's own Fyrelo ID. Direct messages are visible only to the participants and to moderators investigating a report.
We share data only with service providers needed to run Fyrelo: hosting and content delivery (Cloudflare), transactional email (Brevo), Google (sign-in and push notifications), payment and app-store platforms where purchases go through them, and payout providers. We disclose data to authorities where the law requires it.
You can delete your account in Settings → Account security. Deletion anonymises your profile immediately: your name, email and profile details are removed and your sessions are revoked. Financial ledger records — including game stakes and payouts — are retained in anonymised form as required for accounting and fraud prevention.
Settings → Privacy controls whether your country is shown, who can send you direct messages, who can call you, and whether your online status is visible. Settings → Notifications controls what we may notify you about.
Fyrelo is not directed at children under 13, and we remove accounts we discover to belong to children under 13. You must be at least 18 to broadcast or to spend money on Fyrelo.
We will announce material changes to this policy in the app.
Privacy questions: [email protected].